Video transcript:
Joseph Jones: Service of processes service a process. You know, you go out and you deliver papers. Certainly, there are individual servers who are especially good, who are going to take that extra step. But, as a general rule, most servers, they do a pretty good job, they pretty much know what they’re doing.
Where a lot of the dissatisfaction in our industry takes place is the office staff communicating with the clients what’s going on. Communication is so important to us because that’s what helps the client understand that you care about the assignment that you’re working on for them. So for us, I would say communication is really the key that we bring to the table that adds value to our clients.
